BNS provides property services to a broad client bases, with an outstanding track record in the management of all types of residential and commercial property including apartment blocks, housing estates and business parks.
The BNS Property Service team provides a range of services that encompasses the industry and legislative requirements that best enhance property values.
BNS offers an extensive spectrum of specialist FM services, focusing on the procurement and management of premises support services, proactive and reactionary maintenance and Facility Management Consultancy.
Working in this key role you will be responsible for the delivery of FM services across a diverse range of property. Whilst representing a broard range of clients this role will deliver high level services to the BNS portfolio and beyond.
In the role, best practices must be followed for maximum efficiency across a diverse portfolio of client properties. The role includes both strategic planning and day to day operations, particularly in relation to buildings and premises support services.
In addition to assisting FM colleagues, with the procurement and instruction of appropriate planned maintenance and reactive works, via BNS’ bespoke online systems and in person where appropriate, there will be high level involvement with the Property Management and Compliance teams.
Previous experience of delivering FM services, to high standards in the property sector, is required. The ability to apply these skills and knowledge to an in-house property service group will also be essential. Furthermore, good IT skills, familiarity with CAFM Systems and a strong service ethic will be required.
Technical skills and experience, the ability to be self driven and client relationship management will be crucial in this role.
The role will include:
- Deliver the industry requirements to the Company’s standards
- Management of premises support services within the expanding managed portfolio
- Working and liaising with the Property Team to ensure FM services are delivered to the highest of standards
- Direct, plan and coordinate essential services for clients such as grounds maintenance, cleaning, building fabric maintenance, MEP Maintenance
- Procurement of FM Services including the preparation of tender documents and specifications
- Ensure buildings meet health and safety, environmental and quality requirements that comply with current legislation and industry standards.
- Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
- Maintain regular liaison and engagement with owners and Directors on the managed portfolio and ensure colleagues are fully updated on all processes, instructions and issues
- Attend managed properties as required, to enable and support the provision of Facilities Management services for clients and occupiers
- Meet with clients, contractors and colleagues at the managed properties to discuss on-going and future undertakings
- Providing holiday cover for team members, monitoring emails, online systems, invoices and dealing with matters that arise. Provide handovers where cover is required for managed workload when planned absence.
- Ensure that all necessary documentation (certificates, reports, photos etc) is provided by suppliers in a timely fashion, is kept on site, and is recorded through the Company’s bespoke online platform.
- Preparing and following Long Term Maintenance Plans and assist in future Service Charge Budgeting
- Re-tendering service contracts or obtaining quotes for planned or reactive works at managed properties, helping to ensure high standards, commercial integrity and value for money.
- Ensure service contracts and variations are fully documented to the appropriate standards
- Scheduling and where appropriate attending H&S audits, including but not limited to General Risk, Fire Risk, Water Risk and Asbestos.
- Assist and manage Facility Management Consultancy Services away from the managed portfolio
Experience, Knowledge & Skills:
A successful candidate will bring a broad range of FM experience across the residential and commercial property industry.
The role will have responsibility of the management of FM services in line with all quality, health and safety, environmental and company procedures related to general legislation, client and tenant requirements.
Whilst overseeing and providing support to the FM administrative and MyBNS function. As an experienced FM professional, most requirements of the job will be familiar to you:
- Excellent Customer Service
- At least 5 years direct facilities management experience.
- Experience in managing FM services on a portfolio basis.
- High degree and knowledge of Health and Safety legislation, environmental protection requirements and ideally IOSH or NEBOSH qualified
- Knowledge of Residential and Commercial Property Service Charges
- Experience of outsourced contract management
- Excellent IT skills – Word, Excel, Outlook and bespoke packages
- High level communication and inter-personal skills both written and spoken
- A methodical approach with attention to detail
- Self-motivated and passionate about working as part of a team
- Confident and diplomatic
- An understanding of Accounts, invoicing and financial reporting
- You’ll be proactive, receptive and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies
- Experienced with CAFM systems
- Driving License
Working Hours:
09:00 to 17:00 Monday to Friday.
Job Types: Full-time, Permanent
How to Apply: Please email your CV and cover letter to hr@bns.co.uk
