BNS is a property services company based in North Bristol (BS16), servicing developments throughout the south of England and Wales. We offer fully bespoke packages to our clients, with our main service provisions of block management, maintenance and facilities management, service charge accounting, compliance and health and safety.
Here at BNS we pride ourselves on providing all-encompassing and transparent property services, giving clients a personal experience, which is reliable, responsive and proactive.
We are proud to be an equal opportunities employer and work hard to ensure that our work environment is a harmonious and rewarding one.
Due to increased and diversified market share, contributing to continued growth and development, the need for a Client Relationship Manager has been identified.
Your role as a Client Relationship Manager, will be to manage internal and external communal areas of a variety of Leasehold, Right to Manage, RMC and Freehold Developments. Build good
relationships with clients and customers. Communicate updates across all supportive BNS departments to the client of developments on their scheme.
The Role Will Include:
- Delivering a high customer service to our clients and customers.
- Communicating coherently and positively in written and verbal form
- Updating our bespoke online portal with scheme developments
- Managing communal areas of a variety of leasehold and freehold developments
- Managing the Property Management inbox and calls
- Liaising with a range of stakeholders in particular colleagues, clients, contractors, landlords and residents to ensure quality service provision
- Undertake site inspections and report actions through our bespoke portal, to ensure our managed blocks are maintained and serviced to a high standard
- Attend and chair meetings with clients and external stakeholders
- Financial management to include preparation of Service Charge estimates, review of expenditure and improving the financial position of developments
- Positively collaborating across the portfolio, working alongside assistive departments such as accounts, compliance, facilities and Health & Safety and lead the communication with the stakeholder.
Other Tasks Commensurate With This Role Will Include:
A successful candidate will bring a high level of customer service and strong communication skills whilst having a keen eye for detail and the ability to multitask in a fast-paced growing environment.
Required:
- Excellent Customer Service
- At least 2 years Block Management experience
- Friendly, professional and driven nature
- Strong communication and interpersonal skills both written and spoken
- Customer service champion: Positive rapport and relationship building with clients
- Proactive and prompt attitude to client communication
- Ability to work within structure and adherence to SLA’s and KPI’s
- Hardworking with a key desire to have a positive influence on interaction with customers and clients
- Good time management and the ability to work under pressure
- Commercial awareness
- Excellent IT skills – Word, Excel, Outlook and bespoke packages
- Self-motivated and passionate about working as part of a team
- Proactive, receptive and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies
- Driving licence
- Evidence of eligibility to live and work in the UK
Desirable:
- Associate/Member status of TPI desirable
Benefits:
- Competitive salary and holiday package
- Funded Training Development
- Opportunity for career development
- Health & wellbeing programme
- Hybrid and flexible working opportunities
- On-site parking
- Referral Scheme bonus
- TOIL for out of hours Stakeholder meetings
- Company pension
Working Hours:
Monday to Friday, 09:00 to 17:00
Location:
Bristol
How to apply:
Please send your CV and cover letter to hr@bns.co.uk
