Job Summary:
BNS provides property services to a broad client base, with an outstanding track record in the management of all types of residential and commercial property including apartment blocks, housing estates and business parks.
There is a requirement within the business for a Senior Service Charge Accountant to drive the Service Charge Accounts Department forward and enhance efficiencies and customer service delivery.
Working in this key role you will be responsible for the delivery of identified duties and requirements in relation to the Service Charge Accounting duties for BNS.
In the role, best practices must always be followed for maximum efficiency across a diverse portfolio of client properties. The role includes service delivery/day to day service charge accounting duties and management of the department.
Technical skills and experience, the ability to be self-driven and client relationship management will be crucial in this role. Furthermore, the ability to manage and achieve the best from the Service Charge Accounting team will enhance the success of this position.
The role will include:
- Delivering accurate financial information, documentation and records to collective and individual clients across the portfolio.
- Provide, within industry and company SLAs, accurate financial information to both clients and BNS staff.
- Assist, guide and support the Service Charge Accounts team in all operational activity whilst communicating and educating staff and clients in regards to industry standards and company practices.
- Implement and maintain Quality Control measures to all aspects of Service Charge Accounting delivery.
- Introduce and maintain clear and accurate communications to the Senior Leadership Team and Heads of Department within the business on performance against quality control measures, processes and key targets.
- Liaise with internal auditors and external Accountants to deliver high service levels, providing the very best possible outcome for clients.
- Devise, implement and deliver reporting measures to all clients as per legislative and contractual requirements, pooling together historical, current and future based performance indicators. Where required these reports will be delivered personally within this role.
- Financial assessments and management of client performance during Service Charge Budget periods. Recommendations to be provided to ensure client management and communication is maximised at key times within a budgeted period.
- Produce regular and accurate client reporting in line with KPIs/SLAs and client requirements.
- Prepare for and attend where necessary client meetings at various stages of the budget period.
- Mentor the Service Charge Accounts Department and assist with the development of individuals within the team. Apply mentoring skills, knowledge and experiences to other areas of the business as and when required.
- Liaise with the Client Relationship Department to ensure knowledge of workload, target dates, service delivery are understood and communicated both internally and externally.
- Run and manage payment runs to BNS and external contractors/suppliers.
- Undertake and oversee department duties including, but not limited to, bank reconciliations, credit control, accounts queries, bank account upload/allocation, preparation of service charge year end accounts, inputting of service charge budgets, creation and distribution of service charge demands/credits, supplier payment runs and utility invoicing.
- Work closely with external accounting teams.
- Liaise and work alongside the Client Relationship Department to ensure implementation of duties and role collaboration.
Reporting:
The successful candidate will report directly to the Head of Operations and Customer Service Manager.
Experience, Knowledge & Skills:
A successful candidate will bring a broad range of Accounting and Finance experience and a hunger to implement positive adaptions and additions to business process.
Whilst overseeing and providing support to the business, most requirements of the job will be familiar to you:
- Excellent Customer Service and communication levels.
- High attention to detail and the ability to analyse, process and challenge financial information.
- Excellent analytical, decision-making and problem solving skills.
- Knowledge of Residential and Commercial Property Service Charges. Desired but not essential.
- Accounting knowledge and high attention to detail. AAT Level 4 Diploma and industrial qualifications.
- Excellent IT skills particularly on Excel.
- Understanding of double entry.
- High level of communication and inter-personal skills both written and spoken with the ability to adapt to varied scenarios.
- A methodical approach with attention to detail.
- Strong time management skills.
- Self-motivated, organised and passionate about working as part of a team.
- Confident and diplomatic.
- Proactive, receptive and adaptable to change whilst being diligent and providing ideas to encourage growth and efficiencies.
- Technically competent.
Working Hours:
09:00 to 17:00 Monday to Friday.
Job Types:
Full-time, Permanent
How to apply:
Please send your CV and cover letter to hr@bns.co.uk
